Q. CorelDraw X8 came out recently so when can I expect the upgrade for my software so that it is compatible with it?
A. Due to the current instability with X8 and the many updates that are being applied to it, many of which involving VBA. Laser Jump Start has chosen to postpone any major work on software updates until X8 has reached a stable point. Future updates may be made to allow our programs to work on the new versions.
Q. CorelDraw versions X7/X8 have been available for some time, when can I expect the LJS main program upgrades to be completed so I can start using the LJS programs in CorelDraw versions X7/X8?
A. Laser Jump Start has developed some upgrades for CorelDraw X7/X8; however, some program features are not compatible with CorelDraw versions X7/X8 at this point. Instead of releasing upgrades with reduced features; we've decided to hold release until full compatibility is reached and CorelDraw has released their X8 update enabling our software to function normally with the standard installation process. We apologize for the delay and appreciate your patience.
Q. I am trying to do a custom interior or exterior border, but the program continues to freeze or the outcome is not what I desire. How can I fix this?
A. Please refer to your ARTWelder manual on page 21 for a detailed explanation and visual of what you should and should not do when creating a custom border.
Q. What is the difference between this program and the FrameIt Suite program, they look very similar if not the same?
A. ARTWelder, before using either software can seem similar to the FrameIt Suite, but in fact they are two completely different programs in how they function and the results that they produce.
- ARTWelder can create quick and easy products that the user can customize.
- By creating your own custom borders and interiors in a seperate CorelDraw file for each feature ARTWelder can use these to expand your capabilities.
- When using ARTWelder the user can define the count of how many of the border object they would like going around the interior or exterior of the product.
- ARTWelder can create quick batches of files from just text created by the user in the CorelDraw workspace by following the batching instructions found on page 24 of the ARTWelder manual.
- ARTWelder can have it's size adjusted to a custom dimension in the ARTWelder interface. It can also be set to both Standard or Metric units depending on your region or requirements.
- ARTWelder has the option to have the interior be turned on or off, as well as have the interior continue into the main body of the product as engraveable lines.
Q. I don’t have CorelDraw, can I still use ARTWelder.
A. No, you cannot use the ARTWelder program without CorelDraw. ARTWelder operates within CorelDraw, thus CorelDraw is a prerequisite. It is compatible with Version 12, X3, X4, X5 and X6.
Q. Could I familiarize myself with the program by reviewing the manual?
A. Yes, but only after you have paid for the program then you will have access to the ARTWelder manual.
Q. I have multiple computers, can I use the same ARTWelder program disk to install on all my computers?
A. Yes, however you can only install one computer with your serial number. You may us the same disk and purchase additional licenses however we will assign a letter behind your serial number for registration and tracking purposes. Additional licenses of your serialized ARTWelder program are $49 per additional computer. Call Laser Jump Start at 208-697-5587 to purchase additional licenses and we will indicate a letter after your ARTWelder serial number for your 2nd or 3rd copies.
Q. My business already has a profitable niche market. What could the ARTWelder offer me?
A. ARTWelder allows you an opportunity for additional growth and products by developing unique products that apply toward your current niche, or can supplement your current niche market.
Q. My business does not have a niche market. How can the ARTWelder enhance my business?
A. If your business does not have a niche market, the ARTWelder software provides a quick and easy opportunity to design and cut unique, personalized, and functional products to help create your business’s niche market.
Q. What type of training will I receive with my ARTWelder program purchase?
A. You will have a comprehensive manual included on the disk that explains how to use the program.
Q. The ARTWelder’s list price is high in comparison to other macro programs, why is that?
A. When you buy ARTWelder you are actually getting 2 different capabilities in one program. You receive ARTWelder and the ARTWelder batching capability all within one program. Each capability; therefore, are less than $75.00 each. So, you are receiving an amazing pair of NEW capabilities for a very low price of $149 to greatly enhance your business’s capabilities. The program will be paid for just by selling a few projects not to mention the potential for many re-orders. The best part of this approach in design is that the designs are yours to keep for future orders. They are designed by you and are owned by you.
Q. I am very excited about the new capabilities I will have using ARTWelder! I have told many of my customers about the new products I can offer them. I don’t have time to read the manual; I need to get these orders processed ASAP! Can’t I just follow the Quick Install and Getting Started page and start using the program immediately?
A. Its wonderful that your customers are so excited about the new products you can produce. However, you need to take the time and read the manual before you start making products for resale. It’s very important that you spend the extra time upfront to gain a solid program understanding; otherwise you may become frustrated on how to perform different operations due to the lack of program knowledge. We want you to be successful with ARTWelder, so we strongly suggest that you familiarize yourself with the entire program to take full advantage of all your new capabilities. The time you spend upfront familiarizing yourself with the program will pay off in the long-run. Give yourself and your business the jump start you both deserve—first read and view the learning materials we have provided you! You will be a lot happier in doing so.
Q. My ARTWelder program is not installing properly. What should I do?
A. When in doubt—follow the Quick Install instruction page and read the manual. If the Standard Install process isn’t working for you, try the Manual Installation. You may have to reinstall your version of CorelDraw if Microsoft Visual Basic for Applications (VBA) was not originally selected during your CorelDraw installation.
Q. One of the program capabilities isn’t working properly. What should I do?
A. Double check your settings first and review the manual again. If your settings are correct please email our technical support at firstname.lastname@example.org so we can help you resolve the problem.
Q. Does my one-time purchase of ARTWelder give me lifetime program upgrades?
A. New program versions that offer additional capabilities will require an additional purchase to take full advantage of the upgraded program. You will be allowed a significant discount to purchase these new capabilities if we offer new versions of the software in the future.
Q. Can you tell me more about other problems we might encounter when installing the software in different versions of CorelDraw in either Windows XP, Windows 7, or Windows 8?
A. Different versions of CorelDraw have mild issues when working in different operating systems. We have prepared a chart that helps explain some of these issues. These problems do not pertain to our program however they do pertain to the version of software and how it operates under different operating systems. As an example, Version X5 was designed for Windows 7 and it allows our program to install very easily. However, the older versions of CorelDraw, while they may install in Windows 7, do not operate that easily in the Windows 7 environment. We have provided updates for version X4 of CorelDraw so you can try using some of those updates to make the installation a little easier. Please also remember, the manual installation will only take 5 or 10 minutes more and then you’ll be off using the program without issues. See the Chart below for a better understanding.
Install Scenarios CorelDraw 12 CorelDraw X3 CorelDraw X4 CorelDraw X5 CorelDraw X6 CorelDraw 12
WindowsXP Standard Install Standard Install Standard Install Standard Install Standard Install Unsupported
WindowsVista Manual Install Manual Install Standard Install Standard Install Standard Install Unsupported
Windows 7 Manual Install Manual Install Standard Install Standard Install Standard Install Unsupported
Windows 8 Manual Install Manual Install Standard Install Standard Install Standard Install Unsupported
Versions Prior to Windows XP Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported
Q. Why do I have to pay extra to install this on my other computers? After all, Corel lets me install the program on several computers. Your company seems very greedy
A. We originally planned on including 2 extra seat licenses for ARTWelder (3 installs) at a much higher price along with a printed manual and more elaborate packaging. Laser Jump Starts believes laser users should have access to our laser software solutions for their business at affordable pricing. We want all laser users to have the opportunity to benefit from our laser software; therefore, extra seat licenses were removed and packaging scaled down to pass on the savings to our customers. Many customers do not have a need for extra seat licenses (extra installations); therefore, we didn’t want to charge customers for extra seat licenses they were not going to use.
You indicated that you thought our company was “greedy” for applying a charge for extra installations; however, our company is very fair and honest. We want to point out that our software is extremely complex in its capabilities; however very user friendly—this is our goal when developing our software programs. ARTWelder took in excess of 3 years to develop through a highly skilled team of engineers, computer programmers, and laser users. The development cost associated with the ARTWelder program have yet to be recovered, and may take several years before these costs are met. The software was intended for laser users hence we do not have a broad market in which to sell our products. Hence, the programs are seemingly more expensive than other software solutions.